Cancellation / Rental Policy
CANCELLATION Policy, Credit Card Policy
Because Mountain Mobile Massage & Spa is by appointment only, your appointment is time reserved exclusively for you and we request that you please review our cancellation policy. We ask that all appointments be reserved with a major credit card, or valid gift certificate. If you need to reschedule or cancel an appointment, we require a minimum of 24-hours notice. If you need to cancel your appointment you need to call the office at: (909) 800-8103. If we don’t answer, leave your information on our voicemail. We are more than willing to cancel or reschedule your appointment if you do so in a reasonable amount of time (24 hrs). We kindly request the courtesy of giving us the following notice for cancellation or rescheduling:
• More than 24 hours notice, service will be canceled at no charge.
• Less than 24 hours notice, 50% of the service price will be charged.
• Failure to show without notice (in-spa) or not at lodging location within 15 minutes of apt (mobile/out-call), 100% of service price will be charged.
Appointments made within 24 hours are automatically subject to cancellation fees. Your credit card will be charged for the agreed service(s) 24 hours prior to your appointment.
Sorry, cancellations made via email are not accepted.
All appointments are scheduled with a valid major credit card. Sorry, no Discover cards accepted at this time.
Thank you for your understanding, we strive to create the most tranquil experience for our clients. We look forward to showing you how receiving a mobile massage or spa treatment in Big Bear makes your getaway a slice of heaven on earth!